- NameShuronjit Sumon Biswas
- LocationDarwin, Australia
- Emailshuronjitbiswas@gmail.com
- NationalityAustralian
- Rights🇦🇺 Australian Citizen
- ClearanceNV1 Eligible
Professional Profile
I am a dedicated IT professional with extensive experience in technical support, system administration, and cybersecurity, currently working as an IT Service Desk and Support Technician Level 2 at the Royal Flying Doctor Service, Darwin. I have expertise in managing hardware, software, network systems, Microsoft 365, Azure AD, endpoint management, VPNs, and Telephony system, as well as monitoring and responding to security alerts using CrowdStrike Falcon, Trend Micro, Okta MFA, Duo Security, and Microsoft Defender. Adaptable and detail-oriented, I excel in diagnosing complex technical issues, implementing solutions, and delivering high-quality IT services while ensuring compliance with organizational IT and cybersecurity policies.
Internship Trainee — Penetration Testing
• Penetration testing using NMAP, Burp Suite Pro, Metasploit, Nikto, Wireshark, Acunetix, Kali Linux
• Vulnerability research, exploit development and security assessment reporting
Casual Teaching Assistant / Tutor
• Assisted primary instructor in Diploma and Advanced Diploma of IT classes
• Provided one-on-one tutoring and lab support
• Managed course communications and attendance tracking
Casual IT Field Technician
• On-site computer repairs and troubleshooting for Mac and Windows
• Virus/malware removal, data recovery and backup solutions
• Network equipment setup and maintenance
Service Desk Analyst
• Active Directory user management, M365, Teams and SharePoint support
• Administration of Citrix, Carelink, ThankQ and PeopleSoft HR
• Incident logging via Cherwell ticketing system
• Mobile Device Management and remote device administration
Service Desk Analyst
• First-level technical support via phone, email and in-person
• Administration of AutumnCare, LeeCare and Procura business applications
• IT asset management, hardware procurement and coordination
• Escalation to higher-level teams per SLA requirements
System Engineer Level 2
• Level 2 escalation support for servers, networks, desktops and business applications
• Active Directory, Azure AD/Entra ID, Office 365, Fortinet firewall configuration and troubleshooting
• Network troubleshooting, VPN setup, patch management and system monitoring
• Device enrolment in domain/Entra, group policy management
• Support clients with Azure cloud services and Office 365
IT Service Desk and Support Technician Level 2
• Level 2 support: Windows, Microsoft 365, Outlook, Teams, SharePoint, Zoom Phone, Secure Access VPN, Fortinet VPN across SA & NT regions
• Cybersecurity monitoring using CrowdStrike Falcon NG-SIEM, Okta, Microsoft Defender, Abnormal Security, ThreatLocker, Tenable
• Device management via Microsoft Intune; incident logging in Jira Service Management
• Monthly phishing simulations and Cyber Safe awareness training using Abnormal Security
• Investigate Conditional Access failures, honeypot activity, data protection and email security incidents
• Monitor AD events, RMM activity, VPN logs for unauthorized access and anomalies
• Prepare cybersecurity awareness materials for staff and management
Advanced Diploma of Leadership and Management
Leadership and Management
Advacnce Diploma of Information of Technology (Cyber Security)
Cyber Security
Diploma of Information of Technology (Cyber Security)
Cyber Security
Bechelor of Social Science in Media Studies and Journalism
Business Journalism
Master of Governance Studies
Advanced Diploma of Leadership and Management
Certificate IV in Training and Assessment (TAE40122)
Diploma of Information Technology (Cyber Security)
Client Interaction, Team Management, Virtualized Cyber Security Infrastructure Design
Advanced Diploma of Information Technology (Cyber Security)
Ethical Hacking, Penetration Tools, Windows Server, Cyber Security Awareness
Bachelor of Cyber Security
Ethical Hacking, Networking, Digital Forensics, Cloud Computing, Data Science